Open Letter to GENERAL MOTORS from a Disappointed Customer.

Date: Mon, Oct 11, 2010 at 10:43 PM

Subject: Open Letter to GENERAL MOTORS from a Disappointed Customer.

To: gmi.cac@gm.com

Hi,

To whom-so-ever it may concern,

It is with deep anguish that I am writing to you people.

On 29th September 2010,I booked a Chevvy Beat vehicle from ORANGE Auto in Banjara Hills – Hyderabad – Andhra Pradesh. While the time of making the advance Payment itself I was assured that I would be getting the delivery within 10 days.

I wanted to make my car purchasing a memorable event and so I planned to take the delivery on 10th October 2010 (was quite excited to have it on 10/10/10 at 10:10 AM). So I made sure that I got the Vehicle delivery commitment date as 09th October 2010.

All through the 10 days I was constantly calling the sales guy to ensure that all
things fall in place.

Even after ensuring all the necessary checkpoints, I could not get my vehicle delivered to me ON TIME.

My new car Dream is SHATTERED.

When I checked with the sales guy he promised that the vehicle would reach the showroom by 10th Evening (promised date was 9th October 2010).After repeated calls on 10th Evening , not only did the fellow ignore my calls but also dropped an SMS to me regretting his inability to deliver the car on 10th October 2010.

I was waiting till late night on 10/10/10 only to hear from them to come and pickup the vehicle.

But No one turned up.

On 11th October 2010 morning at 10 AM, I called to the showroom and asked to connect me to the Sales manager . I explained him how disappointed we were about missing our car delivery. He promised me that he would ensure that it would be delivered by 11th October 2010.

I waited till evening 5 PM. But there was no call from the concerned person confirming the delivery. Annoyed with their attitude I tried reaching the Sales manager and after repeated calls he rang me up only to inform his INABILITY to get the vehicle delivered on 11th October 2010.

All this Exercise made me CURSE myself for taking a decision to go for BEAT.

I already have a Maruthi Wagon R. I never had to face such situation during my 3years of stay with Maruthi. Now I REGRET my decision to move away from them.

I always had huge expectations on GENERAL MOTORS. But now you guyz have let me down.

For a normal customer such as me, Agencies like ORANGE Auto are the FACE of GM. I trust them only because they are under the flagship of GM. And if they FAIL in delivering their promise- for me GM has failed to deliver a Promise.

That brings me to a basic question. Is your business only to sell XXX number of cars? Isn’t there HUMAN element to it?

When our Emotions/Sentiments are not CARED what is the point in having faith in a reputed brand like GM?

You guyz don’t deliver me a Car when I want. You expect me to pick up a vehicle when you give me. When I am paying the price you have quoted, I think I am eligible to pick the date when I want the delivery.

This isn’t a Vegetable purchase that I am making that I would take it at the whims and fancies of someone else.

A Pizza hut fellow can deliver a pizza in 10 minutes. A Mac Donald’s fellow offers to take off the bill in case they cant serve me within the specified time. But GENERAL MOTORS can’t deliver me a vehicle on the committed date? When such companies lay customer service at the fore front, I am shocked to see such kind of Customer handling by GM.

I am not sure how GM would Compensate me for my Time/Value/Money and most importantly the FAITH that I lost 

Also annoying is the way this entire episode was handled. Until I made the Advance payment I was pestered by the sales fellows, and once I made the payment there isn’t any one to hear me.

Instead of being PROACTIVE your people have stopped to ACT at the behest of a customer. They never pick the calls. They never call back when they promise that they would get back with the relevant updates.

I am DISAPPOINTED. I do not see any ray of hope. I was fooled twice by your people. I do not know if you would make any attempt to set things right in place.

What is the point in making huge Marketing Expenditures to increase the number of FOOTPRINTS in your showrooms when you CAN’t manage your customer’s expectations.

How do you expect me to believe your GM’s Promise to give me a 3 year maintenance free facility, when you can’t give me a delivery on a committed date?

I am not sure if anyone of you guyz would ever respond to this issue, I assume I am just one such UNLUCKY fellow who dreamt of buying a car by going by the BRAND GM.

If someone is reading this, you can understand how disgruntled we are and we repent on our decision to purchase GM Car.

Hope some Damage control exercise would be taken up against the concerned officials.

A Disappointed and Unhappy Customer..

A typical disease….

Sometime back I read somewhere “CEO post in some organizations has become a sexually transmitted disease in India”. I was amused with the way the author brought out the analogy between them.

Today while I was surfing through some channel, I happened to come across a news item wherein a very popular south Indian hero was launching his Nephew. The boy was barely 21 years old. He looked quite naïve. Never would he had even dreamt of having such a pompous grandeur launch.

It reminded me of the statement made by the author…”Politics / Acting / CEO ship have become sexually transmitted diseases in India”.

It is no wonder that a Doctors Son become s doctor. An Engineers daughter becomes an engineer from a prestigious college. So what’s the harm if an actor’s son becomes an actor???

Absolutely there is no problem if that is a genuine talent. Just because Sachin tendulkar is a great cricketer doesn’t make his son a great batsman. There are quite a handful of people who arose to a stature where the parents are often referred to as dad of /mom of XYZ.

A minister’s son becomes a minister. An actor’s son becomes a Star. A CEO’s son becomes the next CEO of that company.

But do they deserve that stature. Had they been not the so called Mr.Minister/Actor/CEO’s kin would they even count for that role.

If we see in that way only a handful of people have the opportunities to become what they want to be (even if they don’t suit for it). How about the wanna be star’s / Business magnets/ Leaders emerge?

Is there enough breeding ground for them to nourish their dreams??

We the common people are being fed to accept this ……

aN aChIeVeR....

No way!!!! Let me keep quiet….

This is what I have been telling myself ever since I heard the breaking news from my friend.

<<<<<<< Rewind 30 mins <<<<<<

Hey Vam Do u know ‘T’ got an admission into Harvard??

Spellbound (could not utter a single word…for 2 minutes I was lost) not sure of how to respond I was just lending my ear to the caller and gazing at inanimate objects aimlessly.



The last time I heard such news was when one of my friend made it to ISB. At that time he said even when you get a 780 score in GMAT you can’t think of Harvard business school as the profile needed to be heavier. All the folks who make it HBS are intellectual geeks. They have something EXTRA in their CV that makes them Super stars with wings.

Having known ‘T’ for the past 4 months, I knew that this candidate was a child prodigy. It took me 3 months to understand what makes T different from the rest of us. T knows only 1 thing and it is T’s Love/Life/Passion…to simply put T’s breath. When I read long posts of T, I always appreciated the writing style…more than that the free flow of thought that T gets away with riding the fine line.

T doesn’t write about Economic reforms or Bilateral Treaty’s amongst developing countries. T writes about simple human emotions but goes deep into them .

I am HAPPY for T for 2 reasons…one on making it to Harvard ..and secondly that I know a person who really made it to Harvard (I have read about such achievers in books till now)

All the Best ‘T’….May you keep excelling in every future endeavor of ur’s….

T Rockssssssss!!!!

Social networking ….a boon turning into a bane

“I hate gandhi”….this was a message posted on her wall by one of my distant cousin on her facebook profile on oct 2nd.

And there were close to 30 comments for the same from different friends chiming in their views hating Gandhi.

I Personally feel even though you have the right to speak whatever you want to , you need to exercise restraint when commenting in public because it is humanely impossible not to hurt others with such remarks.

I have seen many of the GEN X whiz kids making such mockery about some of the well respected personalities. So this made me ponder over whether Social networking is a Boon or a Bane ??

It is always good to stay connected with your loved ones especially when you have to stay away from them most of the times in this materialistic world. Be it Facebook / twitter/ Orkut/Buzz/ Blogs .

It is always difficult to walk the fine line between expressing our thoughts and sounding abusive.

It would be highly appreciable if we can limit our personal ire’s to our surroundings rather than going public just to make it as a fashion statement. If I hate my neighbor that doesn’t necessarily mean I go public ON AIR and vent out my disappointment and fall prey to anti social elements who always keep on scorching for such channels.

Even Sugar when consumed in excess doesn’t taste sweet.

Play it safe..Stay on the line...

random thgts....

What is going on in my mind at this point of time?

Well there are quite a few things that have started to bother me off late. For the past 10 days I have been dreaming to kick start something which for various reasons I understand I am not able to. So I thought I would sit down and dissect it into pieces to find the root cause.

 Procrastination….the first time I heard this word I was in my graduation and I wondered how do we spell it. But I never used it. For the past 10 days I have been using this word daily. I have been procrastinating my schedule plan. Yes I have been POSTPONING my schedule.

 FEAR….This is the fear to fall again. The last time I attempted to do this I had a miserable failure. I lost it. Even after 3 months of rigorous schedule I failed. The very moment I think to start off with my plan my past failure brings nightmares to me. I am afraid. I am worried that if the same thing repeats again what am I gonna do ??

 Lifestyle…My lifestyle has changed a lot since my last attempt. I have got a few new caps to wear to fulfill those roles. I have got some additional things to take care off.

 Movies…don’t get me wrong. Movies are my passion. I want to stay abreast with all movie related news and I surf a lot on all the junk sites to stay updated with the quick bites, I download all the new songs , watch all good movies. Somehow my passion has started to eat off my time which was meant to achieve another dream of mine.

 Sleep…now don’t laugh at this. My body doesn’t listen to me once iam off to bed. I have been trying very hard to get up early. I read somewhere that our body needs 5 hours of sound sleep to charge up. So with this thought I go to bed early and could not get up even after setting up 3 alarms.

I saw a video on you tube of some athlete called Raymond who personified to explain what the word PERSEVERENCE means. When you begin something you need to end it – no matter whatever happens.

Come what may you should never give up .Dont let the destiny take you to somewhere
where everyone wants you to be, instead change the track and move to the place where YOU want to be.

I know maybe I should say this kind of stuff once I achieve my goal…..hmmmm..only winners words make sense…